Booking Website<\/strong>\u2018s landing page. This will immediately start the booking process for that service. SiteDude Booking\u2019s booking form will then follow the flow you have configured in the Customize > Look and Feel > Layout Settings section.<\/li>\n<\/ol>\n\n\n\nThese options provide flexibility for your customers to easily navigate and book the services they desire on your booking website.<\/p>\n\n\n\n
The following steps in the booking process may vary depending on your setup. If there are Extras<\/strong> added to your services, they will be offered first. Customers will see the durations, prices, and descriptions of these Extras, allowing them to make informed choices about additional services they may wish to include with their booking.<\/p>\n\n\n\nIf a customer adds an Extra (you define the quantity they can select), the price and duration of the appointment will automatically adjust in the right-hand menu. This ensures that customers are informed about the updated price and duration before proceeding. Clicking on the \u201cContinue\u201d button will then take your customers to the next step, which may vary based on your setup.<\/p>\n\n\n\n
By default, customers will have the option to choose the employee, unless you have disabled this feature in the Customize section. This allows customers to select their preferred service provider if multiple employees are available for the chosen service.<\/p>\n\n\n\nBelow each employee, customers will see the employee\u2019s description (if added), along with the nearest available time slots. This is designed to save time for customers, providing convenient options if the proposed nearest slots fit their schedule. If customers need more options or the proposed nearest slots don\u2019t suit their needs, they can click on \u201cChoose<\/strong>\u201d next to each employee to select their preferred employee and proceed to the next step.<\/p>\n\n\n\nBy default, the next step is selecting the location where the chosen employee provides the selected service. This assumes you have multiple locations configured in the employee\u2019s Working Hours<\/strong> settings.<\/p>\n\n\n\nPlease Note<\/strong>: If you have multiple locations, each employee must have a default location configured in their profile. Additional locations that an employee may cover should be defined in their working hours. You can select a location per day, per working period, or combine locations within a single working period. This flexibility is useful, for example, for online appointments via Zoom, Google Meet, or Microsoft Teams, where the physical location may not matter to the employee.<\/p>\n\n\n\nIf you have multiple physical locations, you can define their addresses in the \u201cLocations<\/strong>\u201d section within the back-end. Google Maps integration is available to assist you in selecting the correct location. Once these locations are configured, customers visiting your booking website will be able to select their preferred location for their appointment. Clicking on \u201cChoose<\/strong>\u201d allows customers to select the location and proceed to the next step in the booking process.<\/p>\n\n\n\nIn this scenario, the next step in the booking process involves selecting the number of participants if the service is configured as a Group Service. Customers have the option to choose whether they are booking an appointment only for themselves (\u201cJust me\u201d) or if they are bringing additional participants by clicking on \u201cChoose a number of people.\u201d Here, they can select the number of participants they are booking for, with the maximum capacity being set by the service and employee. Once this capacity is reached, the \u201c+<\/strong>\u201d button for adding more people will become disabled. The minimum number available for selection will also be displayed in the field.<\/p>\n\n\n\nPlease Note<\/strong>:<\/p>\n\n\n\n\nGroup Booking<\/strong> is a custom feature that counts towards the number of your Custom Features & Integrations<\/strong>. It must be enabled in the Features & Integrations<\/strong> section before it can be used within a Service.<\/li>\n\n\n\nAdditional people added in this way will be reflected as a total number and their personal data will not be collected during the booking.<\/li>\n<\/ul>\n\n\n\nOnce the customer selects the number of participants, they can click on the \u201cContinue<\/strong>\u201d button to proceed to the next step.<\/p>\n\n\n\nIn this example, it\u2019s the Date & Time<\/strong> selection. By default, the first available week when the selected employee is available is shown, and below it, the available times for the selected date are displayed. Your customers can cycle through weeks by using the <<\/strong> and ><\/strong> arrows for navigation above the dates. Additionally, they can switch to the Monthly view if they need to select a date further in the future.<\/p>\n\n\n\nPlease note<\/strong>: If the \u201cShow Time Zone option to customers<\/strong>\u201d is enabled in the Customize<\/strong> section, SiteDude Booking will automatically detect the time zone of the customer based on their device\u2019s physical location. If this is not enabled, the times will be shown in the time zone defined in the admin section of SiteDude Booking. This information will not be shown to the customers, so make sure that this option is disabled only if you\u2019re offering your bookings to customers in the same time zone.<\/p>\n\n\n\nOnce the customer clicks on a time slot, it will automatically be selected, and the form will proceed to the next step. If you have configured the\u00a0Recurring Appointments<\/strong>\u00a0feature, this will be the next step in the process. This feature allows customers to set up regular appointments with ease. You can define how many appointments the customer can book in a recurring cycle, how they will recur (daily, weekly, or monthly), and in what intervals (once a week, once every 3 weeks, once every 2 months, etc.).<\/p>\n\n\n\nPlease note<\/strong>:<\/p>\n\n\n\n\nRecurring Appointments<\/strong> feature is a custom option that needs to be enabled in the Features & Integrations<\/strong> section before it can be configured in the Service settings.<\/li>\n\n\n\nIf this feature is enabled, the Date & Time<\/strong> step will be fixed in the 5th position (in Customize\/Look and Feel\/Layout Settings<\/strong>). This is because SiteDude Booking needs all the necessary details selected before this step in order to generate recurring time slots correctly.<\/li>\n\n\n\nYou can also configure how payments for Recurring Appointments will be handled. You have the option to require customers to pay for all appointments in the recurring cycle upfront when the first appointment is booked. Alternatively, customers can pay for only the first appointment and then settle the remaining payments either on-site or through the \u201cPayment via Link<\/strong>\u201d feature, which allows for secure online payments.<\/li>\n<\/ul>\n\n\n\nClicking on \u201cContinue<\/strong>\u201d provides customers with a list of all their appointments, including the first one and all the following recurring appointments. If any time slots are already filled by other appointments or if the exact date of a recurring appointment is blocked by a linked Calendar<\/strong> or Day Off<\/strong> setting, SiteDude Booking will automatically move the appointment to another available time or date based on your configuration in the Service Settings for Recurring Appointments.<\/p>\n\n\n\nThey also have the ability to delete appointments or change their date\/time by hovering over each offered time slot.<\/p>\n\n\n\nThe next step is the \u201cCustomer Info<\/strong>\u201d step, where customers enter their details such as First Name, Last Name, Email, and Phone Number. The First and Last Name fields are mandatory, while Email and Phone Number can be optional or hidden based on your settings in the Customize section. If you\u2019ve added Custom Fields to your services, they will also appear below the customer\u2019s basic details. Additionally, if you allow both Guest and Registered customers to book, there will be an option to automatically create an account displayed below the customer\u2019s information. You\u2019ll notice two tabs at the top of the Booking Form \u2013 \u201cCustomer Info<\/strong>\u201d (the current step) and \u201cExisting Account<\/strong>\u201d where existing customers can log in to proceed with their booking as registered users.<\/p>\n\n\n\nOnce all the necessary details are filled in, customers can proceed by clicking \u201cContinue<\/strong>\u201d to move to the next step in the booking process.<\/p>\n\n\n\nIf your setup includes only \u201cOn-Site<\/strong>\u201d payments, meaning you haven\u2019t configured any Online Payment<\/strong> methods, this will be the final step and the \u201cContinue\u201d button will be replaced with \u201cBook Now.\u201d However, in this example, there are multiple payment options available, so the next (and final) step in the booking form is the \u201cCheckout<\/strong>\u201d step.<\/p>\n\n\n\nIn the \u201cCheckout<\/strong>\u201d step, the payment methods you\u2019ve defined for this service in the Service Settings<\/strong> will be presented to the customer. They can then choose their preferred method of payment from the options available.<\/p>\n\n\n\nIf the \u201cCoupons<\/strong>\u201d feature has been enabled in the Features & Integrations<\/strong> section, and if a coupon has been set up for the service being booked, the \u201cCoupon\u201d field will also be displayed. Customers can use this field to apply any discounts you\u2019ve configured in the Finance section.<\/p>\n\n\n\nAdditionally, on the right-hand side of the menu, customers can review their booking details \u2013 including the selected service, date, time, location, information about recurrences (if applicable), any added Extras, and more. This allows customers to ensure all details are correct before finalizing their booking by clicking \u201cBook Now<\/strong>.\u201d<\/p>\n\n\n\nThe final screen in the booking process is what we refer to as the \u201cCongratulations<\/strong>\u201d screen. Here, customers will see either the default \u201cThank You\u201d image, along with the default heading and description, or any custom image, heading, and description you\u2019ve set up in the Customize section. Customers also have the option to select Google, Outlook, Yahoo, or iCal Calendar to add the appointment directly to their personal calendar.<\/p>\n\n\n\nThis calendar integration is particularly useful if you don\u2019t have Google, Outlook, or Apple Calendar integration configured, as it allows customers to easily add the appointment to their calendar. However, please note that not all information will be populated in these calendars. The event will be added with details such as the Service title, date, time, and location. Additional information about extras, custom fields, and so on will not be included.<\/p>\n\n\n\nIf you have set up email notifications, once the customer reaches the \u201cThank You\u201d page, notifications will be automatically sent to both the customer and the employee. These notifications will include all the relevant appointment details, which are added through the use of placeholders in your email templates. This ensures that both parties receive all the necessary information about the booked appointment.<\/p>","protected":false},"excerpt":{"rendered":"
You can access your SiteDude Booking website in two ways: When you first open the Booking website, you\u2019ll land on the Services page. Here, your customers can view all the services you offer, complete with images, names, badges, extras, durations, locations, prices, and capacities. The duration displayed reflects only the service duration, excluding any additional […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_eb_attr":"","_eb_data_table":"","footnotes":""},"doc_category":[495],"doc_tag":[],"knowledge_base":[485],"class_list":["post-5543","docs","type-docs","status-publish","hentry","doc_category-booking-platform","knowledge_base-sitedude-booking"],"year_month":"2026-06","word_count":2213,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"SiteDu.de","author_nicename":"cyzdk","author_url":"https:\/\/sitedu.de\/en\/account\/cyzdk\/"},"doc_category_info":[{"term_name":"Booking Platform","term_url":"https:\/\/sitedu.de\/en\/docs\/sitedude-booking\/booking-platform\/"}],"doc_tag_info":[],"knowledge_base_info":[{"term_name":"SiteDu.de Booking","term_url":"https:\/\/sitedu.de\/en\/docs\/sitedude-booking\/","term_slug":"sitedude-booking"}],"knowledge_base_slug":["sitedude-booking"],"_links":{"self":[{"href":"https:\/\/sitedu.de\/en\/wp-json\/wp\/v2\/docs\/5543","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sitedu.de\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/sitedu.de\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/sitedu.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sitedu.de\/en\/wp-json\/wp\/v2\/comments?post=5543"}],"version-history":[{"count":1,"href":"https:\/\/sitedu.de\/en\/wp-json\/wp\/v2\/docs\/5543\/revisions"}],"predecessor-version":[{"id":7738,"href":"https:\/\/sitedu.de\/en\/wp-json\/wp\/v2\/docs\/5543\/revisions\/7738"}],"wp:attachment":[{"href":"https:\/\/sitedu.de\/en\/wp-json\/wp\/v2\/media?parent=5543"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/sitedu.de\/en\/wp-json\/wp\/v2\/doc_category?post=5543"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/sitedu.de\/en\/wp-json\/wp\/v2\/doc_tag?post=5543"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/sitedu.de\/en\/wp-json\/wp\/v2\/knowledge_base?post=5543"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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