{"id":5563,"date":"2025-01-04T00:00:00","date_gmt":"2025-01-03T23:00:00","guid":{"rendered":"https:\/\/sitedu.de\/?post_type=kb-articles&p=5563"},"modified":"2026-02-11T23:30:07","modified_gmt":"2026-02-11T22:30:07","password":"","slug":"ratings-reviews","status":"publish","type":"docs","link":"https:\/\/sitedu.de\/en\/docs\/ratings-reviews\/","title":{"rendered":"Ratings & Reviews"},"content":{"rendered":"
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The\u00a0Ratings & Reviews<\/strong> feature in SiteDude Booking allows your customers to provide feedback and ratings for their appointments and the employees who provided those services. This valuable tool helps you gather insights into customer satisfaction and improve your services based on real-time feedback.<\/p>\n<\/div>\n<\/div>\n

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Getting Started<\/h3>\n<\/div>\n<\/div>\n
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To enable\u00a0Ratings & Reviews<\/strong>\u00a0for your account, access the\u00a0Features & Integrations<\/strong>\u00a0section, locate (or search for) \u201cRatings & Reviews\u201d and simply click on the \u201cEnable\u201d button:<\/p>\n<\/div>\n<\/div>\n

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Once enabled, the \u201cSet Up<\/strong>\u201d button will appear and once you click on it, it will take you to the \u201cRatings & Reviews\u201d section. You\u2019ll see an empty section (since you don\u2019t have any reviews yet), but once you do, you will be able to filter them per \u201cMost Recent\u201d, \u201cLowest to Highest rating\u201d, or \u201cHighest to Lowest rating\u201d. You\u2019ll also be able to filter them per review status (Approved, Pending, or Rejected).<\/p>\n<\/div>\n<\/div>\n

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In the\u00a0Settings<\/b>\u00a0tab, you\u2019ll be able to choose whether reviews on your booking website will be shown for both Employees and Services, only Employees, or only Services. You can also choose not to show them on the booking website, so they\u2019re used only for internal purposes.<\/p>\n

Also, you can enable the \u201cWritten review is required\u201d so your customers can\u2019t provide your appointments\/employees with a star rating unless they write a review explaining why they provided such a rating.<\/p>\n<\/div>\n<\/div>\n

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How it Works<\/h3>\n<\/div>\n<\/div>\n
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For customers to be able to leave a review, you need to send them the link to the review first. Typically, this happens after an appointment but you can add the needed placeholder to any customer-related email notification template.<\/p>\n

Access\u00a0Settings\/Email Notifications<\/b>, and add the {{appointment_rating_review}} placeholder\u00a0as a hyperlink<\/b>\u00a0in your email templates. It can\u2019t be used as a placeholder alone, so you\u2019ll need something like this:<\/p>\n<\/div>\n<\/div>\n

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So, select the text that should be hyperlinked and then click on the \u2018chain\u2019 icon, as shown in the screenshot above. In the popup that appears, paste the {{appointment_rating_review}} placeholder, like this:<\/p>\n<\/div>\n<\/div>\n

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Click on \u201cSave\u201d, and you\u2019ll see it as a hyperlink:<\/p>\n<\/div>\n<\/div>\n

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As mentioned before, you can add it to any notification template toward the customer, but since these should be provided after the appointment, we recommend using the \u201cAppointment Follow-up\u201d email template to configure this.<\/p>\n

Customers, both guest and registered, can rate their experience on a scale of 1 to 5 stars and provide additional comments if they wish or as required.<\/p>\n<\/div>\n<\/div>\n

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Benefits<\/h3>\n<\/div>\n<\/div>\n
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  • Customer Feedback:<\/strong>\u00a0Gain valuable insights into what your customers appreciate and areas where improvements can be made.<\/li>\n
  • Trust Building:<\/strong>\u00a0Showcase positive reviews on your booking page to build trust with potential customers.<\/li>\n
  • Service Improvement:<\/strong>\u00a0Use feedback to refine your services and provide an exceptional experience.<\/li>\n<\/ul>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

    The\u00a0Ratings & Reviews feature in SiteDude Booking allows your customers to provide feedback and ratings for their appointments and the employees who provided those services. This valuable tool helps you gather insights into customer satisfaction and improve your services based on real-time feedback. Getting Started To enable\u00a0Ratings & Reviews\u00a0for your account, access the\u00a0Features & Integrations\u00a0section, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","_eb_data_table":"","_templately_pack_id":"","_templately_imported_at":"","_templately_source":"","_templately_import_session_id":"","footnotes":""},"doc_category":[496],"doc_tag":[],"knowledge_base":[485],"class_list":["post-5563","docs","type-docs","status-publish","hentry","doc_category-custom-features","knowledge_base-sitedude-booking"],"year_month":"2026-10","word_count":465,"total_views":"5","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"SiteDu.de","author_nicename":"cyzdk","author_url":"https:\/\/sitedu.de\/en\/account\/cyzdk\/"},"doc_category_info":[{"term_name":"Custom Features","term_url":"https:\/\/sitedu.de\/en\/docs\/sitedude-booking\/custom-features\/"}],"doc_tag_info":[],"knowledge_base_info":[{"term_name":"SiteDu.de Booking","term_url":"https:\/\/sitedu.de\/en\/docs\/sitedude-booking\/","term_slug":"sitedude-booking"}],"knowledge_base_slug":["sitedude-booking"],"_links":{"self":[{"href":"https:\/\/sitedu.de\/en\/wp-json\/wp\/v2\/docs\/5563","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sitedu.de\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/sitedu.de\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/sitedu.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sitedu.de\/en\/wp-json\/wp\/v2\/comments?post=5563"}],"version-history":[{"count":1,"href":"https:\/\/sitedu.de\/en\/wp-json\/wp\/v2\/docs\/5563\/revisions"}],"predecessor-version":[{"id":7722,"href":"https:\/\/sitedu.de\/en\/wp-json\/wp\/v2\/docs\/5563\/revisions\/7722"}],"wp:attachment":[{"href":"https:\/\/sitedu.de\/en\/wp-json\/wp\/v2\/media?parent=5563"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/sitedu.de\/en\/wp-json\/wp\/v2\/doc_category?post=5563"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/sitedu.de\/en\/wp-json\/wp\/v2\/doc_tag?post=5563"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/sitedu.de\/en\/wp-json\/wp\/v2\/knowledge_base?post=5563"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}