We are thrilled to introduce our innovative Chatbot feature, poised to transform how your customers engage with your booking system! This cutting-edge addition offers a comprehensive solution that actively engages customers, streamlines operations, and propels business growth.
The system is presently in Beta testing and is designed to operate based on a credit system applicable to all plans.
During the Beta testing phase, all users will receive 100 free credits and can acquire more by contacting our support team while the beta period is active.
Once enabled, you’ll see the “Set Up” and “Disable” buttons. Clicking on “Set Up” will take you to the configuration page for the bot, located within the Customize Section of your admin dashboard.
Within these settings, you can manage various options:
Enable Chatbot on the Booking Website: Activating this option integrates the Chatbot into your SiteDude Booking form, providing your clients with the convenience of scheduling appointments through the Chatbot interface.
Chatbot Name: Here, you can choose a name for your Chatbot, such as “Bookie Bot,” “Appoint Mate,” “Meet Me Bot,” or any custom name you prefer. This selected name will be visible to users when they start a chat.
Accent Color: This setting allows you to choose a color for the text and buttons displayed in the chat conversation.
Theme: Next to the Accent Color, you can choose between a light or dark theme for the background of your chat interface.
Chatbot Avatar: Another available customization feature allows you to select an avatar for your Chatbot. This can be a photo of a person, your company logo, a GIF, or any other image you prefer.
Maximum Dates and Time Slots to Show: This setting dictates the number of time slot options that will be presented to your customers during the chat.
Show Dates/Time slots/Services As: Here, you can choose the appearance of the proposed time slots and services. They can be displayed either as “Buttons (Links)” or as “Text (Info)”:
To seamlessly incorporate the SiteDude Booking Chatbot into your personal website, rather than simply showing it on your booking page, copy and paste the following code right before the closing body tag of your webpage.
In this section, you can customize the sentences and phrases that the Chatbot will use during conversations with your customers. This allows you to tailor the language and tone of the Chatbot to align with your brand voice and customer communication style.
Welcome Message: This message is the first interaction your customers will see when they open the chat. It sets the tone for the conversation and provides initial guidance on how to proceed. By default, an example message is shown unless you customize it to align with your brand’s voice and style.
Unclear Message: This message is displayed when the Chatbot encounters a request it cannot understand or provide a relevant response to. It helps manage expectations and encourages customers to rephrase or try another option.
Booking Approved Success Message: When a customer successfully books an appointment, this message confirms the booking and provides essential details such as the appointment time, date, and any specific instructions. You can personalize this message using dynamic placeholders to include specific booking details or additional messages to enhance the customer’s experience.
Here is the extended list of features that the Chatbot does not support at present:
Please note that our development team is continuously working to enhance the Chatbot feature, and these functionalities may be added in future updates.
